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Relay UK

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c/o Internal Box 14, Telephone House, 170-175 Moor Lane, Preston, Lancashire
United Kingdom

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Other facilities on site

  • Adapted equipment/furniture


Relay UK (an Ofcom-regulated service run by BT on behalf of all UK landline and mobile phone providers) helps you communicate in English over the phone, whether you're hard of hearing, deaf, or speech-impaired. You don't need any special equipment. Conversations will be easy to manage and relaxed. You will still be able to make calls with your textphone, so there's no need to worry about changing it.

Choose Your Device - By simply downloading the app and linking it to your phone number, you can use the Relay UK service on your smartphone, tablet, or PC.

Relay Assistant - When you use the confidential Relay UK service, a Relay Assistant will speak (or type) what you're saying to the other person.

Type Direct - If the other person is also using the app or a textphone, you can type to them directly (bypassing the Relay Assistant).

Please note: any calls you make with Relay UK are confidential and your data is secure.


National Organisation
Age range
Suitable for ages from 0 to 99 years
Referral Route
No Referral Needed
Type of Service
Independent Living Services
Eligibility Criteria
Open to Everyone
Provider Category
  • Specialist Services - For those who require longer-term support
  • Targeted Services - Additional Support Needs
Special Needs
  • Sensory Impairments
  • Speech, Language, and Communication Needs (SLCN)

Publication on the Local Offer does not endorse a provider, so please take reasonable steps to ensure that any service found on the Local Offer is suitable for your family member. For more information please read our disclaimer.

Last updated 06 July 2023