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Comments, compliments and complaints (Easy Read)


Comments, compliments and complaints (Easy Read)

A complaints policy document with two people talking to each other on the front

This policy tells you how to compliment, comment on or complain about a service we have provided.

Your feedback helps us make services better.

Types of feedback

Six people are talking to each other. There are three speech bubbles above their heads

A service request is feedback for a service.

It could be about adding or improving a service.

It could also be about fixing a problem you have had.

A service request is not a complaint.

The service will handle a service request.

A man talks to a woman, who is writing on a clipboard

A comment is a quick suggestion.

You can tell us how we are doing.

Two men have a conversation using Sign Language

A compliment tells us what we are doing right.

Compliments teach us how to improve.

What is a complaint?

A man and a woman have a conversation. The woman is pointing at the man

You may be unhappy with the service you have received.

This is called a complaint.

Some examples of complaints are:

  • how you have been treated
  • how much a service costs
  • the quality of the service

How to share your feedback

A man sits at a table with a woman and helps her to write

Write to us at Compliments, Comments & Complaints Team, One Angel Square, Angel Street, Northampton, NN1 1ED

A woman sits at a desk in front of a man in a wheelchair. She is writing on paper as the man talks to her

Ask your local Councillor or MP to raise it for you.  

Find out who your Councillor is

Last updated 10 June 2024