Structuring and presenting content: WNC website

We now accept representations via the online portal. But by doing so, we will accept this as your proper consent to respond by email. Please always check your junk folder as our responses are sent using a ‘donotreply’ mailbox. You can add [email protected] to your safe senders list so that you don’t miss our response.

There are specific grounds on which a representation can be made and details are given on the Notice to Owner.

Our Enforcement Protocol gives further details of representations and also mitigating circumstances.

When your representation is received, an Enforcement Investigation Officer who is employed by us will consider it. They will decide if there are grounds to cancel the PCN. You will be notified in writing of the decision. 

This must be done under the statutory guidance within 56 days of receipt of the representations. Our aim is to respond within 21 days.

If your representation is rejected we will advise you on how to appeal to a Parking Adjudicator. If you decide to make a formal representation the full amount is payable.

The registered keeper of a vehicle, who has made a formal representation which has been rejected, has the right to appeal to a Parking Adjudicator.

A Parking Adjudicator is an experienced lawyer and independent of us. The decision of the Parking Adjudicator is final, and both you and we must adhere to the decision made.

You can choose whether to have your appeal dealt with by telephone, post, or attendance to a personal hearing with the Parking Adjudicator.

You can find out more about a Parking Adjudicator by visiting the Traffic Penalty Tribunal website.

​Public authorities must take steps to remove the barriers faced due to disabilities when they carry out their work. The Equality Act 2010 calls this the duty to make reasonable adjustments.

We have a duty to make reasonable adjustments if:

• you are disadvantaged by something because of your disability
• it is reasonable to make the changes to remove the disadvantage

What is meant by 'reasonable'

Adjustments only have to be made if it's reasonable to do so. This depends on things like:

• your disability
• its practicality
• if the change you ask for would overcome the disadvantage you and other disabled people experience
• the size of the organisation
• the resources it would require
• the cost of making the changes
• if any changes have already been made  

Penalty Charge Notices (parking PCNs)

We have a policy in place to request all challenges and representations in writing or via the online Appeals portal. However, we are aware that this is not always possible.

If our officers feel that additional assistance is required, we will make reasonable adjustments where possible to suit your needs.

Examples of these reasonable adjustments include but are not limited to:

• a mutually convenient telephone appointment where you can dictate your challenge/representation to an officer
• a pre-booked face-to-face meeting (in exceptional circumstances) at One Angel Square, Northampton where you can dictate your challenge or representation
• 3rd party liaison acting on your behalf to discuss and deal with the case as your representative

Refusing a request for reasonable adjustments

If we reject your request for an adjustment to be made, we will explain this decision to you. We will explain the factors that have been taken into account. 

We may also suggest alternatives which will be given the same level of consideration as the original request.