Revenue and Benefits System upgrade taking place this weekend

31 July 2025

Residents in West Northamptonshire to experience a simpler, faster and more reliable way to manage their Council Tax, Housing Benefits and Business Rates, as an essential update of the Council’s Revenue and Benefits system takes place this weekend.

From 5pm on Friday 1 August until 12pm on Monday 4 August, the system will be temporarily unavailable while an essential update is carried out. This will complete the transition to a single, modern platform that brings improvements to how residents interact with the Council’s online services. During the final update, residents will not be able to access the customer portal or submit forms online. This includes new applications for Housing Benefit and Council Tax support, submitting Council Tax Discounts and Exemptions, setting up or changing direct debits, and notifying changes of address.  

Throughout this period residents will be able to make Council Tax and Business Rates payments as usual. For residents with ongoing benefits claims and regular payments, these will continue unaffected.

"This is about making life easier for people. We know how important it is for our residents to have access to clear, simple and reliable services, especially when it comes to finances and support. This new system will make it quicker and more straightforward for people to manage their Council Tax or Benefits online, and it gives our staff better tools to help those who need us. I’d like to thank all residents for their continued understanding and cooperation as we complete this major improvement.” Cllr John Slope, Cabinet Member for Finance at West Northamptonshire Council