Reviewing and improving content
Work in progress
This content design guide is constantly being updated and improved.
Got something you would like to see included? Email [email protected].
Keep content accurate and useful by reviewing it regularly - use analytics, feedback and user needs to decide what to update or remove
Google Analytics
We can provide monthly automated dashboards showing how your content is performing.
To get these set up, email [email protected].
Customer feedback
Every page on the West Northamptonshire Council website includes a Rate This Page feature at the bottom. Customers can use this to let us know whether the page was helpful or not.
When a page is rated unhelpful, the web team receives a notification which we forward to the page owner.
Customer testing
We hold regular testing sessions as part of our continuous website improvement. During large web content projects, we will include a customer testing phase to ensure big decisions are based on customer priorities.
We encourage all page owners to test their area of the website with any relevant service user groups.
If you need support with this, please email [email protected].
Accessibility audit
We monitor accessibility standards on a monthly basis and respond to any issues raised.
We monitor the West Northamptonshire Council website using a product called Silktide, which checks for accessibility issues.
Silktide also provides a monthly accessibility index of UK council websites.
Check West Northamptonshire's current Silktide Index score.
Last updated 23 July 2025