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Housing standards support

Your property should be maintained to a minimum standard. If you are experiencing trouble with your landlord, we may be able to help.

Getting advice if you encounter problems in your tenancy

The vast majority of private sector landlords are responsible and fair, but we do recognise that sometimes problems may occur. Even though you don't live in a council house, if you are experiencing trouble with your landlord, we may still be able to help you. Here are some examples of how.

Landlord obligations

Landlords have responsibilities towards their tenants under the law for example, to provide rent books, giving tenants full information on service charges and insurances etc. The Landlord and Tenant Act 1985 (as amended) gives councils the power to prosecute landlords who have not met their obligations under this legislation.

If we receive a complaint in most cases we will require the landlord to change his/her practice and provide the required documentation / information; however, if a landlord persists in not complying with the law we may consider a prosecution. 

Providing essential utilities

We have a power under Section 33 of the Local Government (Miscellaneous Provisions) Act 1976, to act on your behalf if you are threatened with losing, or you have already lost, your gas, electricity or water supplies because of something your landlord has done (by failing to pay bills for instance); however, we will act only as a last resort for emergency cases and then only when young children or elderly persons are affected.

In addition, we will only make arrangements with the suppliers which do not involve financial liability falling upon us but we will co-operate closely with the suppliers and wherever possible try to get the suppliers' support and assistance.

Last updated 30 October 2023