A new home for local support: Council’s One Stop Shop is moving to One Angel Square this September

19 August 2025

From the end of September 2025, West Northamptonshire Council’s customer services One Stop Shop in Northampton will move from the Guildhall to its new home at One Angel Square, accessible via the St John's Street entrance. 

This move brings together a wide range of council services and local support partners all under one roof, making it quicker and easier for residents to get the help they need in one place.  

Alongside West Northants Council teams like Housing Options, Wellbeing, and Adult Social Care, the new One Stop Shop will provide access, advice and signposting to a range of key local partners including Citizens Advice, Community Law Service, DWP (Jobcentre Plus), Migrant Help, NDAS, and Northampton Town FC Community Trust. Together, they’ll offer advice on a range of queries our residents may have including benefits support, legal support, domestic abuse help, health checks, EU Settlement Scheme support and employability skills, all under one roof. 

This change is part of the Council’s wider work to use public buildings more efficiently and improve the way services are delivered. The new One Stop Shop at One Angel Square will be offering a more accessible environment, with modern self-serve areas whilst offering a joined-up support from council and community partners. The new space was designed to give customers a better experience, whether they're popping in to ask about council tax, looking for housing support, or speaking to someone about benefits, health, or general advice.  

“This move is about making life easier for people who need help and advice. It’s about putting our residents first and creating a space where you can come in, get the support you need from a range of professionals, and leave feeling listened to and supported. 

“By bringing everything under one roof in a modern space, we’re also making better use of council buildings and saving money that we can invest back into frontline services.” Councillor Andrew Last, Cabinet Member for Corporate Services

Residents can also access a range of our services on our website 24/7. 

Our customer service team alongside other key council services and partner agencies offer a wide range of drop-in options across West Northamptonshire.  You can find a drop-in session near you on our website.