New provider appointed to deliver vital homelessness support in Northampton

22 August 2025

A new provider has been appointed to deliver vital support for people with a history of rough sleeping or at risk of homelessness in Northampton. West Northamptonshire Council (WNC) has appointed Connection Support as the new provider of Oasis House following the conclusion of a procurement process.

After making the decision not to tender for the new support contract, Midland Heart worked closely with WNC to explore the long-term options for the scheme and the continuation of services. The new 3.5 year contract, with the option to extend for a further year, will ensure continuity of care while strengthening the level of person-centred support available to residents.

Oasis House provides 59 units of accommodation for people with multiple and complex needs, offering intensive, tailored support designed to help individuals move away from homelessness and towards long-term stability.

This new service is expected to deliver long-term benefits and financial savings for the Council by preventing repeat homelessness and rough sleeping, reducing demand for supported housing and adult social care, and minimising costs linked to offending, poor health, and unemployment.

"We are delighted to welcome Connection Support as the new provider at Oasis House. This appointment secures the future of this essential service and ensures that people experiencing homelessness in our area will continue to receive the intensive, tailored support they need.

“Oasis House plays a crucial role in helping people rebuild their lives, and this new partnership will strengthen our ability to meet the needs of some of our most vulnerable residents."Cllr Charlie Hastie, Cabinet Member for Housing and Communities at WNC

Over the coming weeks, WNC, Northamptonshire Partnership Homes (NPH), and Midland Heart will work closely with Connection Support to ensure a smooth transition of services.

"We’re thrilled to be working with West Northamptonshire Council and Northamptonshire Partnership Homes to deliver Oasis House, building on the success of Midland Heart and ensuring a smooth transition for residents.

“This marks an exciting expansion of our services into Northamptonshire, and we’re committed to bringing our expertise of providing trauma-informed, person-centred support to the area.

“Our focus will be on repeat prevention as much as crisis response – helping people to not only find stability today but equipping them with the tools and connections they need to prevent homelessness in the future."Chris Keating, CEO of Connection Support