Payments, refunds, cancellations and replacement passes
Pay for school travel assistance
Before paying for school travel assistance, you will need to have made an application and received confirmation from the school transport team that you are eligible.
Pay a monthly invoice
You can pay an invoice for school travel assistance.
Pay full balance
If you chose to 'pay full balance online' as the preferred payment method within the initial application, the school transport team will have sent you an email containing a link to the payment form.
If you no longer have the email or didn't receive it, let us know by emailing [email protected] (quoting the reference number from your initial application) and we will resend it to you.
Cancellations and refunds
Cancelling your application
If you have applied before the deadline in May for a guaranteed seat, no refunds will be given for cancellations. Where an individual has entered into a direct debit arrangement, any outstanding payments will still need to be made.
Applications submitted after the deadline (third Friday in May) must be cancelled before the last weekend in August to qualify for a refund.
If we have already dispatched a bus pass, you will be liable for any costs until the bus pass is returned to the Post 16 Travel Scheme office, at the postal address below, along with a covering letter.
One Angel Square
To cancel your application, please contact the Transport Services Team by emailing [email protected].
Cancelling school transport after the academic year has commenced
If your child has a guaranteed seat, no refunds will be made for cancellations. Where an individual has entered into a direct debit arrangement, any outstanding payments will still need to be made.
If the student no longer requires school transport, and is in possession of a bus pass, you must return the bus pass and notify us in writing of the reason for cancellation and the last date of travel to the following address:
One Angel Square
For all other transport, please email [email protected] specifying the reason for the cancellation and the last date of transport required.
If the student isn't eligible for school transport
If the student's application gets declined because they're not eligible for school transport, you will be given the option to pay for non-entitled school transport.
Code of conduct
All parents, legal guardians and children should be aware of our code of conduct and our code of conduct for children with special educational needs. It details the standard of behaviour expected when using home to school transport.
Should the student lose or damage their travel pass, there is a replacement charge of £25 (subject to change by Stagecoach).
You can expect to receive your replacement pass within 7 working days of applying.
Last updated 01 November 2022