The Big Conversation gathers local views to shape future social care
The Big Conversation is an opportunity for us to listen to:
- people who use care and support
- family and friends who provide care
- people who work in care and support
We ask about:
- what is working well
- what could be better
- ideas for improving adult social care in the future
We use what people tell us to work together to improve services and set our priorities.
We want every person in West Northamptonshire to live a full and connected life.
This means they should be able to:
- live in the place they call home
- be with the people and things they love
- be part of communities where people support each other
- do the things that matter to them
This vision is part of a national movement called Social Care Future.
We are working with an independent partner to make sure the Big Conversation is open, inclusive and meaningful.
We are working with:
- Think Local Act Personal (TLAP)
- The National Co-production Advisory Group (NCAG)
- Local co-production partners and community organisations
- Our Experts By Experience (people who draw on care and support or family and friend carers who are working with us to improve services
Together, we want to make sure people’s voices are heard and valued.
Take part in the Big Conversation

The Big Conversation includes:
- Listening events - We will visit communities across West Northamptonshire to hear directly from people
- Online survey - You can share your experiences and ideas at a time that suits you. We are making a particular effort to reach people we do not usually hear from, including those from diverse communities. To share your views on adult social care for people, families and carers please complete our online survey.
All feedback from events, surveys and conversations will be brought together into a report by TLAP.
We will use this to:
- Update our Local Account
- Refresh our Adult Social Care Strategy
- Set priorities for the future
We will also share how your feedback has made a difference.
You will be able to:
- Read the full Big Conversation report
- Access easy read and accessible versions
- Explore feedback from local listening events
- See what people are saying about the report
Get involved

If you want to help the council improve adult social care by sharing your experience, find out more by visiting Experts by Experience.
If you cannot attend an event or complete the survey, you can still share your views.
If you work with, or support, people who use care and support services, we can look at other ways for them to have their say. Email [email protected] and we will discuss how we can help.
