Council Tax reviews
We regularly carry out review campaigns to make sure the information we hold for Council Tax and other council accounts is accurate and up to date.
If you receive an email or text message asking you to review or confirm information, follow the instructions provided.
Why we contact residents
You may be contacted as part of a review.
This relates to:
- an unoccupied property
- whether a property is furnished or unfurnished
- discounts or exemptions
- occupancy details
- account holder information
- other information that requires verification
These reviews help us maintain accurate records and ensure accounts are charged correctly.
What you need to do
If you receive a review request:
- Follow the link in the email or text message and complete the online form.
- Update any information that has changed.
- Confirm any information that is correct.
- Submit the completed form.
What happens after you respond
We will review the information provided and update our records where necessary.
If we need any further information, we will contact you.
Contact us
If you have any questions about the review, contact Customer Services via telephone on 0300 126 7000.
Additional contact details may be included in the email or text message you received.
Last updated 27 August 2026