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Training cancellation policy

Online training courses

  • Online training provision is non-refundable once booked

Taught training courses

  • Over 7 days prior to the course date, a full refund will be given
  • Less than 7 days prior to the course date and for non-attendance, no refund will be given
  • If on the day you cannot attend please contact us and we may, at our discretion allow you to transfer to the next course
  • If we cancel the course, a full refund will be provided or a transfer to another course offered - we reserve the right to cancel the course if there are less than 6 delegates in attendance
  • Refunds will be issued within 10 working days from date of cancellation


  • If you arrive beyond the scheduled start time it will be up to the tutors discretion as to whether join


Any delegate unsuccessful in an exam may arrange a re-sit. Please note there will be a charge for this.

If required, please email [email protected] or telephone 0300 126 7000 option 3.

Last updated 04 July 2023