Benefits

View your account online

View your balance and instalments for online services such as Council Tax, Business Rates and Housing Benefits

Report a change

You must let us know about changes in your personal circumstances within one calendar month to make sure your benefits award is correct

Overpayments

What an overpayment is, how they are recovered and how you can pay a Benefit overpayment

Calculating benefits and reporting fraud

Further advice regarding benefits and eligibility

Landlords Portal

Access information about your tenant’s Housing Benefit claim when payments are made directly to you

Apply for Universal Credit and Housing Benefit

Most new benefit claimants of working age will need to claim Housing Benefit via Universal Credit

Apply for a Council Tax Hardship payment

The Exceptional Hardship fund has been set up to support taxpayers who receive Local Council Tax Reduction Scheme payments or made an application to seek assistance from the scheme

Apply for Council Tax Reduction

Make an application for Council Tax Reduction

Apply for Discretionary Housing Payment

People entitled to Housing Benefit or Universal Credit Housing Costs that can’t afford to pay their rent may be able to claim Discretionary Housing Payment

Household Support Fund

If you are in need of support, find out how to get help with the cost of living through the Household Support Fund

Debt and Money Advice Service

Our Debt and Money Advice Service is a free, independent and confidential service that provides advice about money management and budgeting

Housing Benefit and Council Tax Reduction appeals

If you think your Housing Benefit or Council Tax Benefit decision is wrong you should contact us within one calendar month of the date the decision was made

Digital payment reminders

Find information on digital payment reminders, electronic messages, and how it reminds people to pay on time