Landlords Portal

Our Customer Portal allows you to access information about your tenant’s Housing Benefit claim when payments are made directly to you.

To access the Portal you will need to register, using your creditor reference, and you will need to provide details which will enable your registration to be verified. Once your account has been set up, you will be able to view the following:

Housing Benefit payment schedules, including previous payments made to you since 18th January 2024
Details of your tenant’s Housing Benefit entitlement
The status of your tenant’s claim
Overpayment details
Housing Benefit notification letters

Access the Customer Portal

Last updated 07 March 2024