How to inform us of a change in circumstances
Bidding resolution
We are pleased to inform you that the problems with bidding that some customers experienced, has been successfully resolved.
Our team has identified and addressed the cause of the problem, ensuring that customers are now able to bid.
The issue was related to customers being unable to bid, specifically for 2 bedroom properties.
We have checked the bidding system to confirm that everything is functioning as expected.
If you continue to experience any bidding issues, please do not hesitate to contact us.
Thank you for your patience and understanding while we worked to resolve this issue.
We need up-to-date information about your circumstances as it may affect your priority for housing.
The following are examples of changes that you must tell us about:
- Change of address
- Adding people to your application (for example, you have had a baby)
- Removing people from your application (for example you have experienced a relationship breakdown, or have children that no longer live with you)
- Your employment, income, saving or assets have changed
- You medical needs have changed
This is not an exhaustive list and you are required to ensure that the answers in your housing application are accurate and up-to-date.
To let us know about any changes, please email [email protected] or contact the Customer Services Team.
Last updated 27 November 2024