My housing application has been closed
Bidding resolution
We are pleased to inform you that the problems with bidding that some customers experienced, has been successfully resolved.
Our team has identified and addressed the cause of the problem, ensuring that customers are now able to bid.
The issue was related to customers being unable to bid, specifically for 2 bedroom properties.
We have checked the bidding system to confirm that everything is functioning as expected.
If you continue to experience any bidding issues, please do not hesitate to contact us.
Thank you for your patience and understanding while we worked to resolve this issue.
Application has been closed as information has not been provided
If you have submitted your housing application and you have not provided the required documents, you will receive a letter to let you know that your housing application has been closed as it was incomplete. It is your responsibility to provide the required documents within 28 days of submitting a housing application.
The closing of your housing application due to incomplete information does not mean you do not qualify and is not a decision on your housing application. It just means you need to start again and submit a fully completed application to allow us to complete the housing assessment.
Closing a housing application
Your housing application could be closed, subject to any review if you:
- request it be closed
- become ineligible for housing or cease to qualify for the scheme - subject to a review
- have been housed through the Scheme
- were owed a homelessness duty but have since accepted suitable accommodation and that duty has now been discharged
- have accepted an Assured Shorthold Tenancy, or equivalent form of housing
- haven’t maintained your housing application, or have moved home and failed to provide us with the relevant contact details or information to update your housing application
- have failed to respond to a request for further information within a specified time given
- have failed to respond to the annual review
Last updated 27 November 2024