Complain about a housing service
We are the overall governing body for the delivery of housing services. We work closely with our partners to monitor the handling of complaints and ensure a high standard of service for our residents
Services managed by the council
We manage the following housing services (regulated by the Local Government and Social Care Ombudsman), which use our complaints procedure:
- housing allocations
- temporary accommodation
- homelessness
- private sector housing
Services managed by Northamptonshire Partnership Homes (NPH)
The following housing services (regulated by the Housing Ombudsman) are managed by Northamptonshire Partnership Homes (NPH):
- repairs and work being carried out to your home
- concerns about property condition
- issues about how your tenancy is being managed
- communal area cleaning
- tree and grounds maintenance
- rent payment and collection
- leasehold services
- how reported incidents on anti-social behaviour are managed
- mutual exchanges
- aids and adaptations
This is on behalf of the council as your landlord in Northampton, and by different providers in the rest of the county.
Complaints about these services will be passed to NPH for a response.
If you are unhappy with the response to your complaint
If you have already complained to your housing provider and/or the council about issues relating to your tenancy or Social Housing and you remain unhappy, you may ask the appropriate Ombudsman Service to consider your complaint.
Find more information about the services covered by each Ombudsman.
Find information about NPH performance and tenant satisfaction on the NPH website.
Last updated 12 October 2026