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About the Local Offer

Welcome to West Northamptonshire’s Local Offer where information about services available for children and young people (aged 0 to 25) with special educational needs and disabilities in West Northamptonshire is published.

All local authorities are required to have a Local Offer according to the following legislation:

What the Local Offer provides

The Local Offer will:

  • provide information for families with children who have a special educational need or disability
  • improve choice and transparency for these families
  • help professionals to understand the range of services and provision available locally
  • improve joint commissioning arrangements for services by setting out (in a single place) what is available locally

You can find information on the search directory and the webpages about:

  • special educational provision
  • health provision
  • social care provision
  • other educational provision
  • training provision
  • arrangements for children and young people to travel to schools, colleges and early years education
  • leisure and sports opportunities
  • preparing for adulthood information
  • policies, YouTube links, easy read documents, guides, fact sheets and leaflets

Use our Search directory to find detailed information about individual providers and educational settings and use the document library for links to leaflets and articles about SEND.

Annual Survey 2024

A short survey has been composed by the Local Offer Steering Group.

You can now tell us how useful you have found the Local Offer and how useful the information on the website and search directory has been.

You may have noticed the improvements to the search directory of the Local Offer from the investment from the Digital Team. They are monitoring how effective the results are, but your opinion will help to decide whether it becomes permanent.

There is also an exciting opportunity to have a 'Chatbot' or online help - please let us know how you might use this when searching the Local Offer.

Please share this with anyone you know who has used the Local Offer website. This survey will be live until 31st October 2024.  

Register a service or provider

To add your information to West Northamptonshire Council’s Local Offer website, please complete the form below, giving as much information as possible. The information must be kept up to date, so please let us know if you have any changes at any time.

Register a service or provider with the Local Offer

Neighbouring Local Offers

We have provided links to neighbouring Local Offers for people who live on the borders with other authorities:

How to contact us

Kathy and Julia from the Local Offer team smiling - Kathy is holding a phone while Julia uses the computer

You can get in touch with us via:

 

You Said, We Did

We will publish feedback from all contributors for the Local Offer on our You Said, We Did page. It will be populated monthly, with agreement from the Local Offer Steering Group. 

Local Offer Steering Group

Terms of Reference (2023/24)

Complaints and compliments

Support with resolving problems

Cerebra have put together a 'Problem Solving Toolkit' for disabled people, their parents and carers who are facing difficulties with the statutory agencies in relation to the provision of health and education or social care supporting services. The aim of the toolkit is to develop effective strategies for resolving problems.

Complain about a local authority service or department including Social Care

Formal complaints about council services must be made within 12 months of the incident. Complaints will be acknowledged within three working days and investigated in accordance with the council’s policy.

See:

Complain about an education setting (schools, colleges, nurseries, early years providers)

If you wish to make a complaint about a school, or any other education setting, you must follow their complaints policy. Policies may be found via the links on the Local Offer website or directly from the education setting.

Complain about a health service

There are two ways you can make a complaint:    

  • you can complain to the healthcare provider - this is the organisation where you received the NHS service, for example a GP surgery or dental surgery
  • you can complain to the commissioner of the service - this is the organisation that paid for the service or care you received

If you want to make a complaint about primary care services to the commissioner, you will now contact Northamptonshire Integrated Care Board.  

You can do this by:  

Telephone: 01604 476777

 E-mail: [email protected]

Writing to us at: Patient Experience Team, Francis Crick House, Summerhouse Road, Moulton Park, Northampton, NN3 6BF

For secondary care including hospital treatments, emergency care and some community services, like district nursing, contact your local Integrated Care System.  

Complain about an external, independent agency or provider you have found on the Local Offer

Complaints will need to be made to the agency or service directly (for example a charity running a group). They should have a complaints policy.

If you have already made a complaint and feel dissatisfied with the result, please let us know using our online form to contact the Local Offer and we will register your complaint and, if appropriate, will take action accordingly.

This may include:

  • the Local Offer manager will contact the provider and ask for information about the complaint which will be discussed with the Assistant Director
  • the Assistant Director will review the complaint and advise further action
  • the complaint will be reviewed by the Quality Board for either Children's Services or Adult Services as appropriate
  • an action such as monitoring the provision with visits by 'secret shoppers' or referring the provision to relative services such as Fire, Trading Standards, QCS

If the complaint is found to be fair, and the service is not fit for purpose, then the provision may be removed from the Local Offer and the provider notified of the action and why.

This form is only for information you have found on the Local Offer about services for children and young people with special educational needs and is not for general complaints about council services. Please refer to the complaints section of the relevant authority.

Search the Local Offer directory. 

Last updated 29 August 2024