Missed bin collections

How to report a missed bin collection

Please check:

no changes to our service have been announced - check this page or sign up to the West Northamptonshire App on Google Play or the App Store
it was put out on the right day – find your collection day
it was put out for collection by 6:30am (bins are emptied any time between 6:30am and 5pm)
it was placed at the kerbside and could be clearly seen
it contained the correct items – check what goes in each bin
if the crew have put a sticker on your bin explaining why it was not emptied
that the lid was closed - if the bin is so full that the bin does not close properly it will not be collected
if it is a garden waste bin, you have paid your subscription for the year – find out more about garden waste

We have different bin collection lorries for each type of waste. Please allow time for each of them to arrive.

Please do not report a missed bin until the end of the working day (5pm), and make sure it is within 2 working days of your collection day.

The bin collection lorries may need to leave and empty once they become full. They will return and continue their collection after emptying.

If you report a missed bin after 2 working days, it will not be collected.

Please select your local area below to report missed:

household waste and recycling collections
special (assisted) collections
clinical bags
sharps boxes
small electrical items also known as WEEE (Waste Electrical and Electronic Equipment)
batteries

If you are looking to report a business or commercial waste missed bin, please find more information on our business waste law and contact details page.

To report a missed bin collection, select your area

If your area isn't listed, you may be a resident of North Northamptonshire.

Last updated 16 October 2024