Missed bin collections

How to report a missed bin collection

We have different bin collection lorries for each type of waste, please allow time for each of them to arrive. The bin collection lorries may need to leave and empty once they become full, they will come back after emptying.

Before you report

Please check:

• no changes to our service have been announced - check this page or sign up to the West Northamptonshire App on Google Play or the App Store
• it was put out on the right day – find your collection day
• it was put out for collection by 6:30am (bins are emptied any time between 6:30am and 5pm)
• it was placed at the kerbside and could be clearly seen
• it contained the correct items – check what goes in each bin
• if the crew have put a sticker on your bin explaining why it was not emptied
• that the lid was closed - if the bin is so full that the bin does not close properly it will not be collected
• if it is a garden waste bin, you have paid your subscription for the year – find out more about garden waste

When to report a missed bin collection

Please do not report a missed bin until the end of the working day (5pm), and make sure it is within 2 working days of your collection day.

If you report a missed bin after 2 working days, it will not be collected.

What you can report

Please select your local area below to report missed:

• household waste and recycling collections
• special (assisted) collections
• clinical bags
• sharps boxes
• small electrical items also known as WEEE (Waste Electrical and Electronic Equipment)
• batteries

If you are looking to report a business or commercial waste missed bin, please find more information on our business waste law and contact details page.

Report a missed bin collection

Last updated 23 July 2024