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Assistive technology


Assistive technology

Our award-winning Assistive Technology Service offers a wide range of technologies to help you remain independent and safe living in the place of your choice.

The technology can enable you to live your best life, by linking you back to your community and networks. 

The service offers:

Standard Lifeline service

The standard Lifeline service operates 24 hours a day, 7 days a week monitoring and supporting people to stay safe in their own homes. 

Lifeline add-ons

Lifeline add-ons is equipment which can be added to the Lifeline for additional monitoring to keep people safe in their own homes. 

Examples of Lifeline add-ons are:

  • a falls detector
  • a smoke detector linked to the Lifeline
  • bed and chair sensors
  • carbon monoxide detectors and heat detectors linked to the Lifeline
  • bogus caller alarm
  • property exit monitors
  • movement detectors
  • epilepsy sensors

Find out more about Lifeline.

Our remote health monitoring devices monitor aspects of people’s health from their own home.

The health monitoring devices are connected to our monitoring centre, where medical professionals look at the results and feedback given by people about their medical conditions. 

The professionals respond to the individuals about their information if there are concerns in a timely way and facilitate the right respond at the right time.

An in-house call button is a button a person could press to raise an alarm for responders. These pendants can be linked up to pagers in a care home setting so people can call for help.

These pieces of equipment often connect people to their families or memories. Firstly, they can be communication devices connecting people to family or friends. These can include mobile phones or plug-in home phones (includes big button phones for visual impairment), tablets and phone frames with messaging facility, emails, text messaging and video calls. 

Other equipment devices to support with isolation needs are robotic pets, which represent the future of companion robots. These devices can have meaning when someone has had a life of animals. They can evoke many happy memories and spark joyful conversations. It can help them have the companionship and benefits of a pet without all the inconveniences.

Reminder devices remind people of tasks or times. 

These devices can be:

  • medication carousels or boxes that remind people through an audio sound to take their medication
  • reminder clocks reminding people of the day and time of the week, month of the year and the calendar year
  • electronic memory aids reminding people of appointments
  • reminiscence devices with photo frames reminding people of their family or friends or events in their lives through pictures
  • motion and voice activated memo minders reminding people what to do

The chair and bed sensor are a versatile monitoring and notification system, providing you with radio paging alerts when rising from your bed or chair.

The device includes integral voice recording to allow personal reminder messages to be played back. For example, a helpful reminder to request you to remain in bed or sat on your chair as you begin to rise. This is ideal if you have reduced mobility and are prone to falls and/or memory loss.

The chair and bed sensor can be used singularly or as part of a multiple bed and chair monitoring system and can be connected directly to Telecare systems.

Monitoring systems monitor movement, door activity, temperature and light levels and notifies you, your family, or an authorised contact of any issues.

For example, the system can be used to notify that the front door was open between certain hours of the day or night. This allows your family or the authorised contact to be aware of activity around the front door of the home and enable them to check in and ensure you are safe at home.

The epilepsy sensor monitors and detects typical tonic-clonic seizure movement during your sleeping period. The sensor is positioned between the sheet and the mattress.

This can be adjusted according to the type of mattress and your size and weight. When a seizure is detected, the monitor sends an alert to the pager to notify your carer.

The device is a personal alarm that can be used to raise an alert outside of your home. By pressing the SOS button, the device automatically calls up to 3 emergency responders (voicemail must be turned off).

Once the call is answered the device will turn on the 2-way communication allowing you and the responder to have a conversation. The authorised users can request the location of the device and create geofencing zones.

Geofencing zones offer peace of mind as alerts (email and notifications) are automatically triggered if you leave a safe area or enter an unsafe area.

The assistive technology team also supplies a number of hearing devices such as:

Hard of hearing doorbell

The visual alert system is portable for use throughout the home or can be wall mounted. The wireless alerting unit operates up to 200 metres away from the Bell Push on the 868Mhz frequency.

The receiver has 8 different indicators meaning that you can be alerted to different events within the home by adding different transmitters to the system.

The receiver will alert you using very loud selectable chimes (>90dB), a bright flashing light and visual indication symbols.

Hard of hearing pager 

The portable receiver is a portable vibrating pager unit which will alert you through both lights and vibrations.

It can be carried anywhere in your home and can be used at night-time when used in conjunction with an external vibrating pad (sold separately).

Other pieces of equipment that can be supplied are alarm clocks with vibrating pillow pads, TV listeners, personal listening devices and mega loop systems for entire rooms.

The Keysafe provides convenient external key storage for several door keys, depending on the key type and length. The police have approved the security lock of at least one Keysafe we supply giving peace of mind.

This Keysafe box is designed for peace of mind. This external Keysafe can be installed behind pipework or inside meter boxes, which protects it from the eye of would-be opportunists, while easing your mind in the event of lost or mislaid keys.

Please be aware not all Keysafe are police approved in terms of their security - there are YouTube videos showing how some of the Keysafes on the market can be broken into. Please choose carefully and always contact your home contents insurance provider and check that having a Keysafe does not invalidate your home and contents insurance.

Last updated 03 June 2024