Assistive technology

Standard Lifeline service

The standard Lifeline service operates 24 hours a day, 7 days a week monitoring and supporting people to stay safe in their own homes.

Lifeline add-ons

Lifeline add-ons are pieces of equipment which can be added to the Lifeline for additional monitoring to keep people safe in their own homes.

Examples of Lifeline add-ons are:

• a falls detector
• a smoke detector linked to the Lifeline
• bed and chair sensors
• carbon monoxide detectors and heat detectors linked to the Lifeline
• bogus caller alarm
• property exit monitors
• movement detectors
• epilepsy sensors

Find out more about Lifeline.

Our remote health monitoring devices allow individuals to track key aspects of their health from the comfort of their own home.

These devices are connected to our monitoring centre, where medical professionals review the data and any feedback provided by the individual regarding their health condition.

If concerns arise, professionals respond promptly, ensuring the right support is provided at the right time.

These pieces of equipment often serve as vital connections to family, friends, and cherished memories. Many are communication devices - such as phones, tablets, and digital photo frames with messaging features, that enable emails, text messages, and video calls. Others include smart speakers or virtual assistants that allow users to give instructions, ask questions, play music, or create reminders and shopping lists.

For some, a basic telephone remains essential, and for individuals with visual impairments, a large-button phone may be more suitable and accessible. Mobile phone accessibility can also be improved for people with visual impairments - see helpful guidance videos.

Additional devices that support social and emotional wellbeing include robotic pets—an emerging form of companion technology. These can be especially meaningful for individuals who have lived with animals throughout their lives, as they often evoke positive memories and spark joyful conversations. Robotic pets offer the companionship of a real animal without the responsibilities, making them a valuable tool in reducing feelings of isolation.

Reminder devices are designed to help individuals remember important tasks, times, or events. They can support people with memory difficulties, cognitive impairments, or simply help maintain routines and independence.

Examples of reminder devices include:

• Medication carousels or pill boxes that use audio prompts to remind people when to take their medication.
• Day and time reminder clocks that clearly display the day of the week, time, month, and year—helping orient individuals who may experience confusion.
• Electronic memory aids that provide alerts or spoken reminders about appointments or daily activities.
• Reminiscence devices, such as digital photo frames, that display meaningful images of family, friends, or life events to stimulate memory and connection.
• Motion- or voice-activated memo minders, which play recorded messages to prompt people to complete specific tasks when they enter a room or trigger a sensor.

These devices are valuable tools for supporting daily living, reducing anxiety, and enhancing independence, especially for people living with dementia or memory-related conditions.

Chair and bed sensors are versatile monitoring devices that provide real-time alerts via radio paging when someone begins to rise from their bed or chair. These sensors are especially helpful for individuals with reduced mobility, memory loss, or a higher risk of falls.

The system includes a built-in voice recording feature, allowing personalised reminder messages to be played as the person starts to move. For example, a gentle prompt can be used to encourage someone to remain seated or stay in bed until assistance arrives - enhancing safety and reducing fall risk.

These sensors can be used individually or as part of a larger multi-bed or multi-chair monitoring setup. They are also compatible with Telecare systems, offering seamless integration into broader care and support solutions.

Monitoring systems help keep track of movement, door activity, temperature, and light levels in your home. If something unusual happens, the system can send alerts to you, your family, or a trusted contact.

For example, the system can send a notification if the front door is opened during certain times, such as late at night or early in the morning. This lets your family or carer know about the activity and gives them the chance to check in and make sure you are safe and well.

These systems are designed to support independent living while giving peace of mind to loved ones.

The epilepsy sensor monitors and detects typical tonic-clonic seizure movement during your sleeping period. The sensor is positioned between the sheet and the mattress.

This can be adjusted according to the type of mattress and your size and weight. When a seizure is detected, the monitor sends an alert to the pager to notify your carer.

This personal alarm device is designed to help keep you safe when you're out and about. By pressing the SOS button, the device will automatically call up to three emergency contacts (voicemail must be turned off on their phones).

Once someone answers the call, the device activates two-way communication, allowing you to speak directly with them and explain what help you need.

Authorised user, such as family members or carers can also check the device’s location and set up geofencing zones. These are virtual boundaries that help monitor your safety. If you leave a safe area or enter an area marked as unsafe, the system will automatically send alerts by email or notification, giving your loved one’s peace of mind.

Our Assistive Technology team provides a range of devices to support people who are hard of hearing. These include:

Hard of hearing doorbell

This doorbell system uses visual and sound alerts instead of just ringing. It has a portable receiver that you can carry around the house or mount on a wall. The system works wirelessly, with a range of up to 200 metres, using the 868MHz frequency.

The receiver has 8 different indicators, so you can connect it to multiple transmitters, like door sensors or phone alerts and be notified about different events around the home.

It alerts you using:

• very loud chimes (over 90dB, with volume options)
• a bright flashing light
• clear visual symbols to show what the alert is for hard of hearing pager. This is a vibrating pager that alerts you with lights and vibrations. It is small and portable, so you can carry it with you anywhere in your home. It can also be used at night with an optional vibrating pad that fits under your pillow

Other available devices

We also offer:

• Vibrating alarm clocks (with pillow pads)
• TV listeners (to hear the TV more clearly)
• Personal listening devices
• Room loop systems (to help with hearing aids in larger spaces)

These devices help people with hearing loss stay connected, safe, and aware of what is happening around them at home.

A Keysafe is an external lockable box that stores several door keys safely outside your home. The number of keys it can hold depends on their size and shape.

We supply at least one type of Keysafe that is police-approved for security, giving you extra peace of mind.

This Keysafe is designed to be discreet and secure. It can be installed in hidden spots, such as behind pipework or inside meter boxes helping to keep it out of sight from opportunists while making sure you always have access to your keys, even if you misplace them.

However, it is important to note that not all key safes are police-approved. Some models on the market have been shown in videos to be vulnerable to break-ins. To stay safe, choose your key safe carefully and always check with your home insurance provider to make sure using a key safe won’t affect your policy.

Fall sensors are devices designed to detect when a person has fallen and automatically alert others—such as family members, carers, or monitoring centres—so that help can be provided quickly.

They are especially useful for people who are at risk of falling due to age, mobility issues, medical conditions, or balance problems. Fall sensors help provide peace of mind and an added layer of safety for both the individual and those who support them.

There are different types of fall sensors, including:

• Wearable devices, such as pendants or wristbands, that detect sudden movements or changes in position.
• In-home sensors, placed in key areas like bedrooms or bathrooms, that monitor movement and can identify if someone has remained on the floor too long.
• Smart sensors, which can be integrated into a wider telecare or smart home system and may include automatic alerts, voice communication, or links to emergency services.

These devices support independent living by ensuring that if a fall occurs, help can be summoned quickly reducing the risk of complications from being left unattended and improving overall safety.