Assistive technology
Contents
- Assistive technology
- Lifeline
- Digital switchover: Lifeline
Digital switchover: Lifeline
From 1 August 2025, the Callcare Lifeline service (previously provided by West Northants Lifeline) will become part of the Assistive Technology Lifeline service.
If you have any questions, please contact the West Northants Assistive Technology Service at [email protected]
What is happening and when
The UK’s old landline phone network is being replaced with a digital system by January 2027. This means all phone calls, including Lifeline services, will use a broadband internet connection instead of copper wires.
The current analogue network is outdated and is being phased out across the country. The new digital system is more reliable and better for future services.
Lifeline equipment is being upgraded in stages, not everyone will get their upgrade at the same time. West Northamptonshire Council will send you a letter when it is your turn.
Before anyone visits your home, we will let you know in advance and in writing and our staff will carry photo ID.
If you miss your appointment, please contact us to rearrange. Your Lifeline will keep working during this time.
What this means for your Lifeline service
Impact on your service
Your Lifeline service will continue, but some users may need a new unit. West Northamptonshire Council is working to make sure there is no disruption.
Checking your equipment
Your unit is already digital-ready if it is a:
- Telealarm GSM
- Carium GSM
- Chubb GSM
If you have a Tunstall Lifeline Vi or Tynetec Reach, it will need to be replaced.
You do not need to do anything at the moment, we will send you a letter and arrange a replacement before January 2027. If you do not receive a letter, your equipment is likely already compatible.
What you need to do
There is no need to contact your phone provider, we are working with them to make sure the change happens safely. If your provider gets in touch, speak to us before agreeing to anything.
Staying safe and supporting others
We will always send you a letter before visiting your home. Our staff carry official photo ID and will never pressure you into making decisions.
If someone contacts you unexpectedly or asks for personal information, do not share anything. Press your Lifeline button to speak to our 24/7 monitoring centre, or call us on 0300 126 7000.
Scammers may try to take advantage of the digital switchover. West Northamptonshire Council will always contact you clearly and safely. If you are ever unsure, contact us to check.
Family members and carers can help by reading letters with their loved ones, making sure they do not agree to changes from phone providers, and contacting us with any concerns. Carers are welcome to get in touch by phone or email at [email protected].
If you need more help
We are here to support you. Press your Lifeline button to speak to an operator, or contact us:
- telephone: 0300 126 7000 or 01604 526001
- email: [email protected]
Last updated 25 July 2025