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Crisis and Resilience Fund (CRF)

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Heating oil support

We are offering short-term, emergency heating oil support for residents who are close to running out of fuel and cannot afford to buy more

Following the recent government announcement, extra Crisis and Resilience Fund (CRF) support is currently available for residents who are close to running out of fuel and cannot afford to buy more.

Who can apply

You may be eligible if:

  • you live full time in West Northamptonshire
  • heating oil is your main way of heating your home
  • your tank is 150 litres or less (priority for households under 100 litres)
  • you cannot afford a minimum oil delivery
  • you are at immediate risk of losing the ability to heat your home

This scheme is for urgent needs only and cannot help with general cost of living pressures or long-term affordability issues.

How to apply

If you believe you meet the criteria above, and you can provide the evidence needed, you can make an application via our online form.

Crisis Support Application Form

What happens next: evidence you will need to provide

After submitting your application form, you will need to provide:

  1. Proof that you use heating oil, such as:
    1. a recent delivery invoice or receipt
    2. a bank statement showing payment to an oil supplier
    3. EPC or tenancy agreement showing oil heating
  2. Proof of your current oil level
    1. a photo of your tank gauge with date or timestamp
    2. if your gauge shows a percentage, you will also need to confirm the tank size (in litres)
  3. Your financial situation
    1. bank statements
    2. recent payslips or other income information
    3. details of any savings

This evidence helps us confirm that you cannot currently afford a minimum delivery.

What the support provides

If your application is successful, you will receive a Post Office Cash Out Voucher.

How to get your voucher

  1. You will receive a secure voucher code by text or email
  2. Take the code and ID to any Post Office
  3. The Post Office gives you the cash value of the voucher
  4. You use the cash to pay your heating oil supplier

This support is a contribution towards the increased cost of heating oil - it will not cover the full cost of a delivery.

Last updated 01 April 2026

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