Contact us
We are receiving a lot of calls about the Council Tax energy rebate. We have limited information about this at present which is all on our energy rebate page.
Household Support Fund
The household support fund aimed at supporting households most in need this winter, has closed. The Government has recently announced a continuation of the household support grant from April 2022, however we are waiting for further guidance.
Redeeming vouchers
If you’ve recently received a letter with a link to a £50 voucher and have a query, you can check the list of FAQs on the Huggg website.
Printing vouchers
If you're having difficulties printing, please go to a library or a One Stop Shop who will print for free.
If you're unable to do this, please call 0300 126 7000 and follow options 1 and then 3.
Contact us online
Complete our online form and your message will come straight through to us. This is the best way for us to understand what you need and how we can help.
We'll get back to you within 5 working days.
Call us
If you can't use our online form, call us on 0300 126 7000.
Our lines are open:
Monday to Friday, 9am to 5pm
We are closed on bank holidays.
Visit us
View the list of council access points for your area if you need to visit us in person. If it's not an emergency, you will need to book an appointment to visit us using the contact details above.
Write to us
Our main address is:
One Angel Square
Angel Street
Northampton
NN1 1ED
Compliments, comments and complaints
We welcome your feedback on our services. Find out how to share your compliments, comments and complaints.