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Northants warm homes partnership privacy notice

1 Council contact details

1.1 West Northamptonshire Council
Registered Office:
One Angel Square
Angel Street

Tel: 0300 126 7000
Website: West Northamptonshire Council

2 Information that we hold

2.1 The categories of information we collect to administer this scheme are:

  • name and address
  • contact details (phone number/s, email address)
  • household details/composition
  • financial information, including benefit data
  • vulnerabilities, including special category data such as health data
  • other information from third parties, such as landlords, Energy Company Obligation (ECO) Agents and installers

3 How the information is obtained

3.1 Most of the personal information we process is provided to us directly by you

3.2 What is the basis for us to process your data?

The council provides this service as a task which is deemed to be in the public interest/substantial public interest. The legislation which supports this task is:

  • Warm Homes & Energy Conservation Act 2000
  • The Warm Homes Discount Regulations 2011 (as amended)
  • The Local Government Acts
  • The Localism Act 2011

If you wish to be kept up to date with any schemes or discounts, we will do so with your consent. You can withdraw your consent at any time by contacting The Northants Warm Homes Partnership.

4 What we do with the information

4.1 Why we collect information about you

West Northamptonshire Council collects personal information from you in order to administer and manage applications from residents within our borough under the Warm Homes partnership.

The partnership is made up of: North Northamptonshire Council and West Northamptonshire Council and is collectively known as NWHP.

Your data will be used to:

  • perform checks (such as against Council Tax records)
  • assess your eligibility for assistance with heating upgrades and improvements
  • provide advice in relation to lower energy bills and home energy improvements

We will also use your data to contact you in relation to your application where necessary.

4.2 Who we will share your information with

Only relevant employees of West Northamptonshire Council have access to information held in relation to NWHP activities. This will be restricted to staff in our Private Sector Housing Team. It may be necessary to share your personal data with external agencies such as ECO agents and installers, but only where there is a legitimate interest to do so.

We may share your personal information if there is a public interest to do so, or the law allows it, such as the prevention and / or detection of crime. This could include the need to disclose sensitive or confidential information such as medical details to other organisations.

5 How long we keep your information for and how we securely dispose of it after use

5.1 We will only keep your information for the minimum period necessary to comply with legal and regulatory requirements and in line with our Corporate Retention Schedule. In most cases this will be for a period of 6 years. Information will be securely destroyed when no longer needed.

5.2 We will securely dispose of your information in line with the council's retention schedules.

6 How we store your information

6.1 Your information is securely stored on the council’s systems.

7 Your data protection rights

7.1 The law gives you a number of rights to control what personal information is used by us and how we can use it. Please see section 15 of the council’s Corporate Privacy Notice for further information.

7.2 Please be aware that your rights may differ depending on the lawful basis for processing your personal data.

7.3 The right to withdraw consent (if applicable). You can ask that we no longer use your details for this [processing/groups of processing]. If you wish to exercise this right, please contact the Data Protection Officer detailed in section 8.1 below.

8 Who to contact

8.1 If you would like further information about how we use your personal information, or you wish to exercise one of your data rights or you wish to complain about the use of your personal information please contact the Data Protection Officer.

8.2 If you are still dissatisfied once you have contacted the Data Protection Officer, you have the right to complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

You have a right to approach the Information Commissioner’s Office regarding your Information Rights at any time. Please visit the Information Commissioner's Office website.

Completion and review dates

This privacy notice was completed on 21 March 2022
This privacy notice will be reviewed in March 2023

Last updated 06 July 2023