Adult social care, quality assurance and safeguarding service team privacy notice

Our adult social care AI digital assistant

Our digital assistant (chat bot) Rose allows site visitors to ask, and get answers to, questions from a ‘bot’ (or automated service).

If you use the digital assistant, it will share the contents of your chat with Bullet Digital Solutions and OpenAI which are used to allow the bot to interpret and answer questions. The third party services only process your data during your chat session. It isn’t necessary for you to share your personal data with us when using this service, but if you chose to do so then your information would be shared with those services.

West Northamptonshire Council retains the contents of chats for 12 months, for training and analysis. We also hold statistical information about the digital assistant service, but this does not contain any personal data.

West Northamptonshire Council uses a third party, Bullet Digital Solutions, to provide technical support for the digital assistant.

Last updated 21 August 2025